Crisis response
A breach is confirmed overnight. Regulator notices, customer notices, holding statements and the board brief are ready by noon.
- Agents
- 120
- on the default fleet
- Starts
- 6:10 AM
- Done by
- 11:55 AM
- 5 minutes to spare
- Elapsed
- 5 h 45 min
- from the ask to the last approval
The ask, as sent to Sol
Sol, we confirmed a breach of the customer portal overnight. I need the regulator notice calendar, customer notices, a holding statement and a board brief before lunch.
Before
A cyber incident or product recall triggers 72 hours of chaos.
- 72 hours of war rooms across Legal, Security, Communications and the business
- Notification deadlines are found one jurisdiction at a time
- Statements go out with numbers that do not match
With Solstice
The regulator notice calendar, customer notices, press holding statements and a board brief by noon.
5 hours 45 minutes. 120 agents. 4 approvers.
The morning
IllustrativeSimulated time. Each line is one step of the mission as it would run on the default fleet.
Sol
Sol assigns 120 agents and opens one shared fact base that every statement must cite.
Security
Security agents read the incident logs and forensic notes: 2.3 million customer records in 31 jurisdictions.
Legal
Legal agents build the notice calendar: 44 regulators. The first deadline is 61 hours away.
Legal
Legal agents read 3,900 customer contracts. 1,120 carry a notification clause.
Comms
Comms agents draft customer notices in 14 languages, a press holding statement and an employee message, all from the fact base.
Commercial
Commercial agents brief the owners of the 200 largest affected accounts.
Review
Review agents test every statement against the fact base and flag 28 claims.
Comms
The board brief is assembled, with what is known, what is not, and what happens next.
Mission complete
General Counsel, CISO, Chief Communications Officer and CEO approve. The clock stops 5 minutes before lunchtime.
Lunchtime
5 minutes to spare
The agent team
Illustrative120
120 agents on the default fleet, by function.
- Security30
- Legal28
- Comms22
- IT16
- Commercial8
- Review16
Named approvers
Every deliverable waits for a person with the authority to decide. Roles are illustrative.
- General Counsel
- Approves: Regulator notices and customer notices
- Chief Information Security Officer
- Approves: The fact base
- Chief Communications Officer
- Approves: Press and employee statements
- Chief Executive Officer
- Approves: The board brief and the decision to release
Deliverables
4 approvers, each with the authority to decide.
- One fact base: what happened, when, and what is still unknown
- A regulator notice calendar for every jurisdiction, with deadlines
- Customer notices for every affected account, in each customer's language
- Press holding statements and employee messages
- A board brief
- Talking points for the owners of the largest affected accounts
The same mission, two ways.
Illustrative- Traditional estimate
- 72 hours, 85 people.
- Solstice
- 5 hours 45 minutes. 120 agents. 4 approvers.
Illustrative. Simulated time.